DO I HAVE TO ORDER ONLINE?
Yes, as we are an online retailer you can only order online. This is the best way to pay. It is fast, safe and secure. Please note once order are placed we are unable to make changes, additions or cancellations on your items. Please contact our customer care team for further advise.
HOW CAN I PAY FOR MY ORDER?
Once you complete the checkout process, you will receive our account information and instructions for completing the payment. You can pay using easypaisa, jazzcash or via internet banking directly to our bank account.
WHAT DO I DO IF MY PARCEL HASN'T ARRIVED YET?
You can check the progress of your item at the courier website by clicking on the tracking link sent to you via email once your item has been dispatched. If your delivery is more than 30 working days overdue, please Contact Us.
WHERE DO YOU DELIVER TO?
We deliver all over the world. We offer free shipping globally. Visit our shipping and handling page for more information.
CAN YOU DELIVER TO A DIFFERENT ADDRESS THAN MY BILLING ADDRESS?
Yes! You can have your parcel delivered to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organisation in the address field, as well as the contact name to ensure your parcel is successfully delivered.
HOW DO I KNOW YOU RECEIVED MY ORDER?
Once you've placed your order, you will be directed to an order confirmation message, which will contain your order number. We will also send you an email to confirm your order has been placed, this information could take up to 30 minutes to arrive in your inbox! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.
HOW DO I USE A PROMOTIONAL CODE?
Once you've reached the Checkout stage, enter your promotional code into the 'Discount Code' box, enter the correct code and click 'Continue'. If the code is valid, your discount will be applied. Return to the basket to complete your order or continue shopping!
Please note, only one promotion/discount code is redeemable per order.
WHAT SHOULD I DO IF I'VE FORGOTTEN TO USE MY PROMOTIONAL CODE?
Unfortunately, we are unable to manually enter discounts after the order has been completed. But hurry you may be able to use your code on your next order (subject to terms).
WHAT DO I DO IF I HAVE RECEIVED AN INCORRECT ITEM?
In the unlikely event that you receive a wrong item, please contact us at email@example.com within 14 days of receipt and we will resolve this for you as soon as possible.